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We are the first black owned pro-age skincare brand

Products

Yes! Our products are safe to use. All Nine Xssentials products are nontoxic, synthetic fragrance free, paraben free, phthalate free, and mineral oil free.

Nine Xssentials products contain no animal ingredients or by-products in the manufacturing process or final product and no animal testing is involved in any part of the process.

Once opened, the shelf life is twelve months. Proper storage includes keeping it away from extreme temperatures (cold or hot) and keeping it out of direct sunlight.

All of our packaging is 100% recyclable. The mailers/shipping packaging is also 100% compostable – being environmentally friendly and sustainable is a top priority for us. 

Absolutely! There are no ingredients that would be harmful to either. However, if you are concerned, you may want to consult with your health care professional. 

Orders and Purchases

Yes, Nine Xssentials offers FREE US Shipping on all orders. No promotion code is required. All orders placed by 5PM PST Monday - Friday will be shipped same day.

Orders placed after 5PM PT will be shipped on the next business day. 2-Day and Overnight shipping services are not available for shipments to APO/FPO/DPO, P.O. BOX destinations, U.S. Territories and some locations in Alaska and Hawaii.

Estimated Shipping Times:

- Free USPS Priority Shipping on orders (2-3 business days) on all orders.

- FedEx 2day - $14.00 (2 days) NO SATURDAY DELIVERY(Estimated delivery time for 2day and overnight shipping to AK & HI is 3 business days. We do not offer 2day or overnight shipping to Puerto Rico.)

- FedEx Overnight - $24.00 (1 day) NO SATURDAY DELIVERY.

All orders are shipped from Los Angeles, California.

If you are not completely satisfied with your purchase for any reason, you are able to return it for a refund within 60 days from ship date. All returns will be refunded to the credit card that was used to process the order.

To initiate a return, please send us an e-mail here.

If you are having any trouble or have any further questions, please contact Customer Service at info@ninexssentials.com. Please return the product within 7 business days of receiving your Merchandise Return Label. When the product is returned to our facility, it may take 48-72 hours to process your refund. After your return is processed, you will receive a refund confirmation email.

Only items purchased on ninexssentials.com may be returned or exchanged. Currently, Nine Xssentials products are sold exclusively at ninexssentials.com. Nine Xssentials does not have any other authorized resellers or distributors in the United States or abroad.

Yes, at this time, we ship internationally to Canada, United Kingdom and Europe. Ninexssentials.com offers free standard shipping for orders $50 and above. Where available, you will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. For your convenience, the shipping costs provided include all import duties, taxes and applicable fees. All orders ship Monday through Friday, excluding federal holidays within the United States.

Ingredient Information

Yes, all the ingredients we use in our formulations are non-toxic.

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