Refund Policy

If you are not completely satisfied with your purchase for any reason, you are able to return it for a refund within 60 days from ship date. All returns will be refunded to the credit card that was used to process the order.

To initiate a return, please send us an e-mail here.

If you are having any trouble or have any further questions, please contact Customer Service at Please return the product within 7 business days of receiving your Merchandise Return Label. When the product is returned to our facility, it may take 48-72 hours to process your refund. After your return is processed, you will receive a refund confirmation email.

Only items purchased on may be returned or exchanged. Currently, Nine Xssentials products are sold exclusively at Nine Xssentials does not have any other authorized resellers or distributors in the United States or abroad.

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